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Counselling Services for Foreign Residents

Counselling service is free of charge and is available in 6 languages.
(Japanese, English, Chinese, Korean, Tagalog, and Portuguese)

 At the FIA, we provide multilingual counselling services for the foreign residents living in Japan. Counselling can be done by phone or in person. Please contact us and make an appointment before you come in. Confidentiality is absolutely guaranteed. However, as counselling is different from consultation, we cannot and will not make any decisions on the person’s behalf. We are only here to provide information and make suggestions for the person.

English, Chinese, Japanese
Every Tuesday to Saturday from 9:00 to 17:15
※Please keep in mind that there are times which the staff who know English and Chinese might not be available.

Korean, Tagalog, Portuguese
Thursday from 10:00 to 14:00
※Appointment necessary for the 4th and 5th Thursdays.

Contact FIA
〒960-8103 2-1 Funabacho, Fukushima City, Fukushima Prefecture
TEL:024-524-1316  FAX:024-521-8308

The Trio-phone Service 

 This system, called the 'Trio-Phone', involves having the non-Japanese party, the person in charge of the procedure or providing the information and an FIA staff member share a 3-way telephone conversation, with the FIA staff acting as interpreter for the other two parties.

 The Trio-Phone is intended only for 'procedural' interpretation (school registration, alien registration procedures, health care procedures and the like). We are unable to accept requests for personal interpreting services.

三者通訳電話(トリオフォン)について

【Contact】Fukushima International Association
【Open Hours】  Tuesday~Saturday 9:00 ~ 17:15
Counselling is free of charge however, you will be liable for the phone bill
【Languages Available】  English・Chinese・Korean・Tagalog・Portuguese
※Korean, Tagalog and Portuguese are available on Thursdays from 10am to 2pm.

Fukushima International Association (FIA)’s Counselling Services for Foreign Residents Q&A

 At the FIA, we provide multilingual counselling services for foreign residents living in Japan. We have compiled a list of Q&A regarding our counseling services.

Q. In what languages are the services offered?
A. The counselling services can be done in Japanese, English, Chinese, Tagalog, Portuguese and in Korean.

Q.Are counselling services available at anytime?
A. No, the available days and times are already decided.

  For counselling in English, Chinese, or Japanese: Every Tuesday to Saturday from 9:00 to 17:15.
  For counseling in Korean, Tagalog, or Portuguese: Thursdays from 10:00 to 14:00

Q.What kinds of things can be discussed during the counselling?
A. Please give us a call if you have any issues or concerns while living in Japan. Confidentiality is absolutely   guaranteed. 

Q.Can we receive counselling over the phone?
A. Yes, please phone FIA at 024-524-1316. 

Q.Can we directly come in to receive counselling?
A. Yes, please contact the FIA and make an appointment before you come in. 

Q.Is it possible to request interpretation services?
A. Yes, interpretation can be done at the FIA office or using the trio-phone service. However, we do not provide an   escort interpreting service. As a general rule, the content for the interpretation is limited to administrative   services.

Q.Is there a fee in using the counselling or interpreting services?
A. No, the counselling and interpreting services are free. However, you will be liable for the phone bill during the   counseling done by phone.

Q.What is the ‘Trio-Phone’ interpreting service?
A. The ‘Trio-Phone’ interpreting service involves a three-way conversation, compared to a normal conversation   between two people. Between the non-Japanese party and the person providing the Japanese information, the FIA   staff acts as an interpreter for the other two parties.

Q.When can we use the ‘Trio-Phone’ service?
A. The ‘Trio-Phone’ service can be used when dealing with Japanese administrative and public services. Please give   us a call if you need help communicating in Japanese.

Q.How do we use the ‘Trio-Phone’ service?
A. You can use the service just by phoning 024-524-1316 and then let the FIA staff know that you would like to use   the service.

Also, please understand that counselling is different from consultation; therefore, FIA cannot and will not make any decisions on the person’s behalf. We are only here to provide information and make suggestions for the person.

Counselling services in the nearby prefectures

【For Inquiries Regarding Daily Life】
Miyagi International Association
Association for International Relations in Yamagata
Niigata International Association
Ibaraki International Association

【For Nikkei & Japanese in South America】
The Association of Nikkei & Japanese Abroad

【For Inquiries Regarding Medication】
AMDA International Medical Information Center

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