In an Emergency



What should I do in case of fire?

Japanese homes, most of which are made of wood, burn easily. Therefore, fires spread quickly and endanger neighboring structures and their inhabitants, so careful attention must be paid.

To aid in the prevention of fire-related accidents, we strongly suggest that the warnings below be carefully followed:

Do not smoke in bed.
Do not leave the room when cooking with oil.
Do not put items that can catch fire easily near your heating stove.
Be sure to turn off your iron when you finish.
Make sure all fires and switches are off before you go to bed.
Put away combustible items lying around the house.
Pay careful attention when using heating devices of any kind. During winter, the air tends to become very dry, under which condition fires can easily occur.

If a fire starts in your house, shout "Kaji-da!" fire! fire! loudly to notify the neighbors, and call the Fire Department immediately (Dial 119). Tell them your name and address clearly in Japanese. (See A-7). When you make a telephone call from a public phone, unhook the receiver, press the emergency button and dial, or press the red button, which is for emergencies. No telephone cards or coins are necessary.

It is advisable to keep a fire extinguisher at home so that in the event a fire should occur, you are able to put it out in its early stages by yourself.

How to use a Fire Extinguisher

Pull out the pin.
Unclip the hose and aim at the fire.
Squeeze the lever to spray.
First put out the flames nearest to you and then gradually extinguish the entire fire.
Note: Be careful not to let your escape route become blocked off by the fire. Never use water for an oil-related fire. Instead, use a fire extinguisher, or cover the fire with a wet sheet or something similar to cut off the air to the fire.
If during a fire a large quantity of smoke is emitted, cover your nose and mouth with a wet towel, and keep your body as low as possible in order to prevent suffocation.


What should I do to call an ambulance?

If there are major injuries as a result of a traffic accident or other disaster and you need immediate medical care or hospitalization, can the fire department on 119 for an ambulance. State your situation or symptoms with as much detail as possible. (See A-7). When you make a telephone call from a public phone, unhook the receiver, press the emergency button, and dial 119, or press the red button, which is for emergencies No telephone cards or coins are necessary.

Have your health insurance card ready before the ambulance arrives.
When you hear the siren, go outside to guide the ambulance to the site.
Keep the number of people who ride in the ambulance to a minimum.


Ambulances are free of charge and are available in the following cases:

When seriously injured in a traffic accident or disaster.
When in need of immediate treatment in case of bad burns or gas poisoning. Do not call ambulances when the sickness or injury is not serious. In this case, you are requested to go to a doctor or hospital by taxi or your own car.


What should I do in an earthquake?

Japan is a country of frequent earthquakes. It is always wise to take a few precautionary steps.
Make sure everyone in your family has read and is familiar with these regulations.

Preparations


Install a fire extinguisher and keep water in your bathtub as much as possible to be prepared for fires which may break out at times of earthquakes. Japanese houses are often made of wood, and fires can spread quite easily through neighbourhoods.

Furniture that might fall over should be fixed to the wall. Do not place heavy or dangerous objects on shelves or other furniture.

Decide where to meet and how to make contact when family members are separated.

Make sure you know where the evacuation site is. Every municipality has one, and is usually a community centre or a high school.

Prepare emergency supplies : Three days' supply of food and water, Medical supplies, Portable radio, flashlight, batteries, candles and matches, etc.

Register with your embassy so that they can pass on emergency information to you and let your family know your situation.

In the event of an earthquake

Turn off any cooking or heating equipment, especially GAS.

Get under something sturdy, such as a table or a desk.

Do not rush outside. There is danger of falling debris, such as broken glass, billboards and roof tiles as well as traffic.

Act upon correct information only. Do not believe rumors. Listen to radio or TV announcements and information issued by police or fire officials.

Open the door or the window to secure an exit. If the earthquake is strong, structural damage may jam the door and block escape. Do not use elevators.

Stay away from concrete block walls or vending machines and the like, which can be easily toppled.

When you are outdoors, watch out for falling objects such as broken glass, billboards, etc. Protect your head with both hands, or with anything you may be carrying at the time.

Cooperate with your neighbors.

Evacuation from your area is the last step. You must evacuate when the city hall or police department makes an announcement telling you to do so. Walk when you are asked to evacuate. Do not use a car.

When you are driving, park your car to the left of the road, leaving the middle clear. Close all the windows, leave the
keys in the ignition and walk to the nearest place of safety.

171 Disaster Messaging Service

When a natural disaster occurs, it is often difficult to make telephone calls to the affected area. For this reason, if a large scale earthquake hits your area, its a very wise idea to use the free, disaster messaging service which is provided to all phones. By simply dialing 171 on a landline or cellphone, you can record a message for anyone to hear, which can be easily retrieved by others by pressing 171 followed by your phone number.

When you call 171, you will have to follow a recorded guidance that is in Japanese, but all you need to do is press 1 to record and 2 to listen to your recording, so don't sweat it too much. If you need to practice, this service will be available for trial on the 1st of every month. Otherwise, you can only dial the 171 service when a natural disaster has actually happend.

If you want to inform people outside of Japan of your safety, the best way to do this is to go online on your cell phone, and access the disaster messaging service that each company has. NTT Docomo, Au, Softbank, and WILLCOM all have disaster messaging services, and apparently they are quite easy to find from your start up page, so I
recommend you all go online and make sure you know how to access them. Here, you can enter a simple message saying whether you are safe or not, which can then be checked online by anyone at:
http://dengon.ezweb.ne.jp/E/service.do .

All they have to do is enter your phone number, and they will be able to see the message that youfve written. This service is also free, so I definitely recommend you take advantage of it, and that your familiar with its procedures as well.


What should I do in case of theft?

Report to your nearest police box or police station. When you need emergency help from the police, call 110 (See A-7). No area code is needed. In the event of a lost or stolen bankbook or cash card, immediately contact your bank or credit card company to stop all transactions.

Precautions
1) Always lock your door when you leave home.
2) It is advisable to keep valuable items in a bank safe deposit box or at least not keep them all in one place in the house.
3) Keep phone numbers of banks, etc., and account numbers written down in case of emergencies.

If you inform the police of your loss, you will be contacted when the item is found, so make sure to notify the nearest police box or police station.



What should I do if I am involved in a traffic accident?

If you are involved in a traffic accident, you should report it to the police. If it involves injuries, ask the police to arrange for an ambulance.

Remember to write down the following;
1) The license plate number of the car involved in the accident;
2) Check the other person's driver's license, identify him or her, write down the name, address and age;
3) Name of the other person's insurance company and policy number;
4) If there is a witness, try to get his or her name, address and telephone number;
Police boxes or substations (commonly called KOBAN) can be found in every district in Japan. It may be useful to know the location of the one near you.

Advice concerning traffic accidents can be obtained at the Prefectural Administration Counseling Office. TEL. 024-521-1111EXT. 2291-2293.


What should I do if I become ill at night or on holiday?

The holiday first aid treatment center provides after-hours and holiday medical treatment. A list of medical clinics which are open on Sundays and holidays is given in local public relations bulletins or newspapers, and it is advisable to keep it for reference.

If it is difficult to obtain the list, call the fire station or the municipal office of your city, town, and village. See our section for contacts for contact numbers. Note the names of family doctors with whom you can consult about the health of your family members in order to prepare for emergencies.

A first aid information telephone service in Japanese is also provided after the regular consultation hours of medical facilities. The phone numbers for this service are listed below by area.


Northern Nakadori 024-546-9991
Central Nakadori 0249-25-9991
Southern Nakadori 0248-23-5999
Aizu 0242-29-7291
Soma Futaba 0244-24-0099
Iwaki 0246-26-9991



Examples of emergency calls

When calling 119 or 110 in case of emergency, you will have to describe the emergency briefly in Japanese, its cause and where you need help. In case of emergency calls, provide your address starting from the name of your city, town or village. When speaking Japanese, give the name of your city, town or village, then the area of your city, town or village, and then your house number. This sequence is very important. It would be good if you wrote your name and address on a piece of paper in Roman Letters and posted it near your telephone or some other place easily noticed.

What to say when calling 110

a. Traffic accident:
1) Dial 110
2) First say "JIKO-DESU (There has been an accident)"
3) Tell the place of the accident, your name and address.

b. Robbery:
1) Dial 110
2) First say "DOROBO-DESU (A robber!)"
3) Tell your name and address

c. If you are involved in a crime and need help:

1) Dial 110
2) First say "TASUKETE KUDASAI"
3) Tell your name and address

What to say when calling 119

a. Injuries:
1) Dial 119
2) First say "KEGA O SHIMASHITA (There has been an injury)"
3) Tell your name and address

b. Sudden illness:
1) Dial 119
2) First say "KYU-BYO DESU (Someone is suffering from a sudden illness)"
3) Tell your name and address

c. Fires:
1) Dial 119
2) First say "KAJI DESU (Fire!)"
3) Tell your name and address

 

Copyright( c) Fukushima International Association 2005