Help Desk for Foreign Residents

  1. HOME
  2. Help Desk for Foreign Residents

Fukushima International Association (FIA) has a help desk for foreign residents.

  • Confidentiality is guaranteed so please feel free to make use of this service.
  • Phone charge will be applied.

Consultation related to daily life matters

Support staff Consultation staff or interpreter at FIA
Content Daily life matters
People who can use this service Foreign residents in Fukushima Prefecture, their family, and other related people
Available Languages Japanese, Chinese, English, Korean, Tagalog, Portuguese, Vietnamese, Thai, Nepali, Indonesian, Spanish
Available Times
(1) Japanese, Chinese, English
Tuesday to Saturday 9:00 am to 5:15 pm
(2) Korean, Tagalog, Portuguese, Vietnamese
Thursday 10:00 am to 2:00 pm (An appointment is required for the fourth and fifth Thursday of each month)
(3) Thai, Nepali, Indonesian, Spanish, Korean, Tagalog, Portuguese, Vietnamese
Tuesday to Saturday 9:00 am to 5:15 pm (Using an external interpreting service)
Method In person consultation, phone, FAX and e-mail
Note If you wish to have a consultation in person, please make an appointment by phone beforehand.
An external interpreting service will be used depending on the language and time.

Consultation over the phone with professionals (prior application is required)

Specialists 1: Lawyer
2: Administrative Procedures Specialist
Content 1: Legal matters such as marriage and divorce, inheritance, work contracts and problems in the workplace
2: Procedures on immigration, status of residence, nationality, etc.
People who can use this service Foreign residents in Fukushima Prefecture, their family, and other related people
Available Languages Japanese, Chinese, English, Korean, Tagalog, Portuguese, Vietnamese
Consultation time 1: Under an hour for one person
2: Under 30 minutes for one person
Consultation date After completing the application, the consultation date and time will be decided.
How to apply After filling in the form, please send it to FIA by e-mail, mail or by bringing it to the office.
Reception Times Tuesday to Saturday 9:00 am to 5:15 pm
Note You can use this service once per year.

Help Desk for Foreign Residents

〒960-8103
2-1 Funabacho, Fukushima City, Fukushima, Japan

  • TEL024-524-1316(Help Desk Phone Number)
  • FAX024-521-8308
  • E-mail ask@worldvillage.org(Help Desk E-mail)

Free phone interpreting service

The Help Desk for Foreign Residents offers the “Trio-Phone” service, a free phone interpreting service.

This service is available for foreign residents needing to consult a government office or institution and vice versa.

It is primarily used for procedures regarding address changes, pension/health insurance, tax certificate, child allowance, labor problems, etc. This service can also be used for schools, the police, the post office, etc.

The available languages and times are the same as the help desk times.

This interpreting service is free but phone charges will apply.

Help Desk for Foreign Residents

〒960-8103
2-1 Funabacho, Fukushima City, Fukushima, Japan

  • TEL024-524-1316(Help Desk Phone Number)
  • FAX024-521-8308
  • E-mail ask@worldvillage.org(Help Desk E-mail)

Available LanguagesAvailable Times

Japanese, Chinese, English
Tuesday to Saturday 9:00 am to 5:15 pm
Korean, Tagalog, Portuguese, Vietnamese
Thursday 10:00 am to 2:00 pm (Reservation is required for the fourth and fifth Thursday of each month)
Thai, Nepali, Indonesian, Spanish, Korean, Tagalog, Portuguese, Vietnamese
Tuesday to Saturday 9:00 am to 5:15 pm (Using an external interpreting service)

〒960-8103
2-1 Funabacho, Fukushima City, Fukushima, Japan

TEL 024-524-1315

FAX 024-521-8308

Tuesday to Saturday 8:30 am to 5:15 pm (We are closed on Sunday, Monday, National Holidays and December 29th to January 3rd.)

(c)2022 Fukushima International Association. All right reserved.